以下为《1.酒店英语情景应答 （中职版）》的无排版文字预览，完整格式请下载

下载前请仔细阅读文字预览以及下方图片预览。图片预览是什么样的，下载的文档就是什么样的。

酒店英语情景应答

1. Q：If the guest wants to reserve a table, what information do you have to know?

A：I have to know the time for the reservation, the number of guests, the name of the guest, their telephone number, special requirements and so on.

2. Q：When there is no availability for the guest to make a reservation, what should you do?

A：I will recommend another restaurant of the hotel to them.

3. Q：If you are a hostess, what’s the first thing you have to find out when the guest comes?

A：I have to find out whether the guest has a reservation or not.

4. Q：If a guest has come to the restaurant for dinner, but there is no free table at the moment, what should you say?

A：I’m sorry, sir. Would you like to have a seat in the lounge for a moment, please？We’ll seat you as soon as we have a table.

5. Q：What would you like to say if the guest wants to know the business hours in your restaurant?

A：We’re open from 6:30 a.m. to 10:00 p.m. daily.

6. Q：When seating guests, what can we ask or do to ensure their needs are met?

A: I can ask ‘What kind of table would you like?’

7. Q：How would you introduce your restaurant to the guest?

A：I would tell the guest the style, the specialties, the popular dishes, the business hours and so on.

8. Q：If some guests complain that there is a smoking guest in the non-smoking restaurant, what should you do?

A：I would apologize to the upset guest and tell the smoking guest this is a non-smoking restaurant. If he wants to smoke, he should go to the smoking 内容过长，仅展示头部和尾部部分文字预览，全文请查看图片预览。 he bill.

24. Q：What would you say if the guest wants to settle his bill?

A：How would you like to pay, sir? In cash, by credit card, room charge or by E-card?

25. Q：What will you say to the guest when he is leaving the restaurant?

A：Thank you for your coming. / We look forward to seeing you again.

[文章尾部最后300字内容到此结束,中间部分内容请查看底下的图片预览]

以上为《1.酒店英语情景应答 （中职版）》的无排版文字预览，完整格式请下载

下载前请仔细阅读上面文字预览以及下方图片预览。图片预览是什么样的，下载的文档就是什么样的。