以下为《Management People and Organization》的无排版文字预览，完整格式请下载

下载前请仔细阅读文字预览以及下方图片预览。图片预览是什么样的，下载的文档就是什么样的。

Management People and Organization

Name: Yun Yiling

SCN: ***4

Date: 15/05/2017

Introduction

This report is going to discuss the structure of Shangri-la. Firstly, this report clearly identifies the way in which the organization is currently structured. Secondly, it recommends an alternative that would be more suitable to meet the requirements identified in the supplement.

Section 1 Clearly identifies the way in which the organization is currently structured.

The Shangri-la Hotel has three levels of manager, which are top manager, middle manager and operatives (SQA, 2013). Top managers are Craig and Ailsa. Middle managers are Antonio and Saskia. Operatives are chef team, waiting team, kitchen team, reception team, cleaning team, finance team, chambermaid team and maintenance team.

Gordon farm has two levels of manager, which are top manager and operatives. Top managers are Gordon and Sheila. Operatives are farm team, chef team and waiting team.

Ailsa and Antonio need to manage reception team, cleaning team, finance team, chambermaid team and maintenance team, these teams have more team leaders, so the span of control is wide. Craig and Saskia need to manager chef team, waiting team and kitchen team, also have more team leaders, so the span of control is wide.

The structure of Craig’s department is centralization (SQA, 2013); because Craig does decision-making need not others. But the structure of Ailsa’s is decentralization, because she allow Antonio take their team do decision-making.

Craig’s department activities are divided by products or service (SQA, 2013): chef team, waiting team and kitchen team. Ailsa’s department activities are divided by products or service: reception team, cleaning team, finance team, chambermaid team and maintenannce team.

The Shangri-la Hotel is flat structure, because it has wide span of control and few levels of management (SQA, 2013).

Shangri-la Hotel

Levels of Management are three

Gordon farm

Levels of Management are two

Section 2 Recommends an alternative that would be more suitable to meet the requirements identified in the supplement.

A Hybrid structure (SQA, 2013) combines a mostly functional structure, with two divisions. The picture as follow:

Shangri-la Hotel

Activities should be grouped by product and service (SQA, 2013) in the new structure. The picture as follow:

Restaurant booking

Business clients

According to these pictures, activities are grouped by chef team, kitchen team, waiting team, farm team, and reception team, cleaning team, finance team, chambermaid team and maintenance team.

Contingency approach

Using the contingency approach, the task, technology, and size have influenced the new organization structure (Joan Woodward, 1965).

Task: Shangri-La has come up with Loch Lomond hotel to be managed. So now each department needs to manage two locations. So it task become more complex. Hybrid can help managers to better manage the Loch Lomond and Glasgow. A form of structure based on the proposed new development. Now the task becomes complicated. Because the manager need. Shangri-La Hotel adds farm department to manage. As a result, the Flat structure is used to add a special farm department to manage the far staff.

Technology: Now Craig needs to manage the kitchen of Glasgow and Loch Lomond. At the same time, he is not willing to Glasgow's Hotel authorized to Saskia. So he can use video conferencing, telephone and other ways to guide and manage Saskia, to improve the two hotel performance. Because the Flat structure is easy to lose control. Craig daily video to manage and guide the hotel in Glasgow. Through technology to overcome the shortcomings of this structure. Better management of two areas of the restaurant.

Size：Because now a farm has been added, so the size of the organization is large than before. The advantage of Flat structure is that there is a clear process management, so to meet the increased demand for employees, it is more suitable for large companies for example Shangri-La. When only one hotel in Glasgow, Craig is a direct management staff. But now it's more than a farm worker. So the workflow has become more complex. Now Craig can be delegate to manage employees.

Loch Lomond Line Relationship of restaurant

Line relationship means the authority directly comes down from the employer to employee (SQA, 2013).

Craig supervise Saskia in the restaurant of Glasgow, Craig communicate with Saskia by video meeting, and Saskia report the work for Craig, Sheila as a waiter tem leader, report work for Saskia, and waiter staffs report work for Sheila. So Craig, Saskia and Sheila are line relationship. (Structure picture as followed)

Craig

Saskia

Waiter team leader Sheila

Waiter staffs

Gordon get the delegations from Craig to manage farm, listen the report from farm team leader, and farm team staffs report for farm team leader. So Gordon and farm team leader is line relationship. (Structure picture as followed)

Craig

Gordon

Farm team leader

Farm staffs

Loch Lomond Line Relationship of business clients

Antonio gets the delegation from Ailsa to manage business clients of Loch Lomond. Antonio will listen the report from team manager, team manager listen report from reception team leader, reception team leader manage other staffs. So Antonio, team manager and reception team leader line relationship. (Structure picture as followed)

Antonio

Team manager

Reception team leader

Reception staffs

Staff Relationship of Shangri-la

Staff relationship describes the relationship between the assistant of senior staff and other staffs (SQA, 2013).

In new structure, the chef team leader is the assistant of Craig, and the chef team leader with other staffs is staff relationship.

And the reception team leader is the assistant of Ailsa, the reception team leader with other staff is staff relationship.

Lateral Relationship of Shangri-la

Lateral relationship is exists between staffs at the same level in the organization (SQA, 2013).

In restaurant booking structure, Sheila as the waiter team leader, with kitchen team leader, chef team leader and farm team leader at the same level, they are lateral relationship.

In business clients structure, reception team leader, cleaning team leader, finance team leader, chambermaids team leader and maintenance team leader at the same level, they are lateral relationship.

Functional Relationship of Shangri-la

Where the function specialist supports or has authority over certain activities of a particular department, there is said to be functional relationship (SQA, 2013).

In restaurant booking structure, when chef team staffs cooking, they have authority to ask other staffs coordinate. Chef team staffs and other staffs are functional relationship.

In business clients structure, when finance team staffs working, they have authority to ask other staffs coordinate. Finance team staffs and other staffs are functional relationship.

Authority, Responsibility and Delegation within the New Structure

It is a kind of right with the position, different positions have different rights. This right will affect other people's behavior (SQA,2013).

Craig has the right to guide Saskia how to manage the work of Glasgow restaurant. Saskia to guide the staff of all Glasgow restaurant. Because Saskia in the Craig side for many years, more understanding of the Glasgow restaurant. And Craig has the right to guide Gordon's work on the farm's kitchen. Gordon manages all the staff of the farm kitchen. Because Gordon is more familiar with the working process of the farm.

Alisa delegated to Antonio. So Anthony has the right to manage the farm staff. Alisa and Anthony have the right to guide each team managers how to work in Glasgow and Loch Lomond. Team managers at two different locations in 内容过长，仅展示头部和尾部部分文字预览，全文请查看图片预览。 ization structure. Identified the different line, staff, functional and lateral relationships within the proposed new structure. Highlighted and justified the relevance of authority, responsibility and delegation within the new structure.

Reference

Woodward Joan. (1965) Industrial Orgaization: Theory and Practice. London: Oxford University Press.

Scottish Qualifications Authority. (2013) Managing People and Organizations. 4th edn. Beijing: Chia Time Economy Press.

[文章尾部最后500字内容到此结束,中间部分内容请查看底下的图片预览]请点击下方选择您需要的文档下载。

1. 托福听力学科分类（完全修正版）
2. 背完这100个句子
3. 2 操练类游戏
4. 最新修订高级成本管理会计理论与实践
5. 3.5肺活量现状分析及影响因素的研究2(1)
6. 战略成本管理外文翻译
7. Unit2Wildlifeprotection-ReadingandThinking教案
8. 中学2020届高三下学期3月线上考试 英语试卷word
9. 【热点英语试题】新冠病毒肺炎的英语原创试题最全汇总(1)
10. 7000雅思词汇用100个句子记完
11. Deep Manifold Embedding for Hyperspectral Image Cl
12. 外文翻译 肖宇某某
13. Unit2 Our animal friends提升练习（二）（有答案）-学年牛津XX版七年级上册

以上为《Management People and Organization》的无排版文字预览，完整格式请下载

下载前请仔细阅读上面文字预览以及下方图片预览。图片预览是什么样的，下载的文档就是什么样的。