1.QUESTIONNAIRE中英版-CRISIS-COMMUNICATION-OF-SCHOOL-LEADERS-ACROSS-BORDERS
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CRISIS COMMUNICATION OF SCHOOL LEADERS ACROSS BORDERS:
IMPLICATIONS FOR POLICYMAKING AND RESEARCH
跨国界学校领导的危机沟通：对政策制定与研究的启示
Dear Educational Managers,
Greetings!
We are currently conducting a study entitled, Crisis Communication of School Leaders Across Borders: Implications for Policymaking and Research. To help us gather the data for this research, we prepared this questionnaire containing items on profile variables, crisis communication response strategies, and crisis communication response approaches of the leaders. Your sincere and complete answers are highly encouraged. Rest assured that the information you share will be treated with utmost confidentiality. Thank you so much for your time and cooperation.
The Researchers
keer-DuRuoke ??Jason-Wanghaijun ?Mia-SunDiShaquille—CHEN Haibin
尊敬的学校领导人：
您好！
我们目前正在进行一项题为《跨国界学校领导的危机沟通：对政策制定和研究的启示》研究。为了帮助我们收集这项研究的数据，我们准备了此份问题问卷，其中包含关于领导人的概况变量、危机沟通应对策略和领导者危机沟通的应对方法。我们非常希望得到您真诚完整的回答。请放心，您所提供的信息将被高度保密。非常感谢您的时间和合作。
研究者：
______________________________________________________________________________
Name (Optional): zuoyuling
姓名（可选）：zuoyuling
I. Profile 个人信息
Direction: Tick the box that corresponds to your answer.请在选项中打勾
Sex性别?Male男
?Female女
Country of Origin国家?China中国?
Others, please specify:
其他，请注明：
Click or tap here to enter text.Managerial Position管理岗?President校长
?Dean系主任?Vice President副校长?
Head Teacher班主任
?Division Head
部门负责人
?Master Teacher教学长?
Unit Head
单位负责人?Principal院长?Others, please specify：Click or tap here to enter text.
其他，请注明: 单击此处输入文字。
Years of experience in the managerial position
管理岗位的年限?1-3?16-18
?4-6
?19-21
?7-9?22-24
?10-12?25-27?13-15?28-30
?Others, please specify：Click or tap here to enter text.
其他，请注明: 单击此处输入文字。
Direction: Put a check to the statement that corresponds to your opinion. Use the Likert Scale below to signify your answer.
5 – strongly agree 4 – agree 3 – neutral 2 – disagree 1 – strongly disagree
请在对应的框内打勾
5-非常同意 4-同意 3-中立 2-反对 1-非常反对
Crisis response strategies of the leaders
领导者的危机应对策略
Statements
5
4
3
2
1
Re-assigns the responsibility to other concerned institutions or agencies
将责任重新分配给其他相关机构
??
??
?Antagonizes the accuser/s for their invalid accusations
反对控告者的无效控告?????
Claims that no violation is made
表明未造成违规?????Blames other agencies or institutions for the crisis event
将危机事件归咎于其他机构、组织?????Confronts the cause of the crisis event immediately to avoid further escalation
立即寻找危机事件的起因，以避免进一步升级
??
??
?Takes responsibility for the crisis and/or emergency
为危机或紧急事件主动担责?????
Offers apologies for lapses or mismanagement of the crisis/emergency
为危机事件的失误或管理不善致歉??
???Provides compensation or services to the affected individuals
为受到影响的个体进行赔偿或服务?????Identifies first specific case before deciding specific actions on the identified cases or situations
为事件或情况决定具体行动前先确定具体个案?????Plans for specific strategies depending on the events to solve
根据需要解决的问题制定具体的策略和计划
??
??
?Prepares decision-making processes to be used for crisis response
制定危机应对的决策过程?????
Sees opportunities from the crisis or event to learn and grow
从危机或事件找到学习和成长的机会?????Focuses on creating opportunities inherent from the crisis event
专注于从危机事件中创造机会?????Takes the responsibilities for the crisis events and makes necessaries actions
为危机事件负责，并作出必要的行动?????Sees the event as a natural phenomenon which comes and goes
将危机事件视为自然发生的现象，有来也有去?????Always optimistic that the crisis event will end soon
始终乐观认为危机事件将很快结束
??
??
?
Crisis response approaches of the leaders
领导者的危机应对方法
Direction: Using the Likert Scale below, click the box corresponding to your answer.
5 – strongly agree 4 – agree 3 – neutral 2 – disagree 1 – strongly disagree
请在对应的框内打勾
5-非常同意 4-同意 3-中立 2-反对 1-非常反对
Domain I: Sense Making in Times of Crisis
一： 危机时期的感触54321
As an educational manager, I practice communication and monitoring through social media.
作为教育管理者，我通过社交媒体进行沟通和监督。
??
??
?As an educational manager, I share input with my communication team to assess the needs, emotions, and concerns in the academic community.
作为教育管理者，我与我的沟通团队分享了了解学术团体的需求、情绪与关注的评估方法。?????
To define communication goals, I apply integration of communication efforts of all stakeholders.
为了确定沟通目标，我整合了所有利益相关者的沟通成果?????To define or change communication goals, I craft instructions to the public and debunk rumors.
为了确定或修改沟通目标， 我对公众起草了指示，并指出了一些谎言。
??
??
?To effectively get in touch with stakeholders, there is a clear and concise communication design with public leaders, healthcare professionals, media, and other stakeholders.
为了有效地与利益相关者进行联系，与公众领导、医疗保健专业人士、媒体，及其它利益相关者间具有明确简洁的沟通设计。?????
Overall, I observe and reflect on the communication needs of stakeholders during the pandemic.
总体上，我在疫情期间观察并反映了利益相关者的沟通需求。?????
Domain II: Leadership in Times of Crisis
二：危机时期的领导力54321As a school leader, I interact and take note of the support in preparation, response, and recovery methods given by communication professionals.
作为学校领导人，我关注沟通专家所提供在准备、回应与恢复方法中的支持。
??
??
?I communicate the broader impacts of a crisis and the urgency of the situation at hand, taking into account cultural aspects and expectations.
我会讨论危机和当前形势更为广泛的影响，包括文化方面、期待等的影响。?????
I help convince the public and other stakeholders to comply with public health recommendations, protective measures, and vaccination.
我帮助说服公众和其他利益相关者遵守公共卫生建议、保护措施和疫苗。
??
??
?I support public leaders to get in touch with providers of care, professionals, and the affected to express gratitude and support them in their psychosocial needs.
我支持公告领导，提供他们护理、专业人士和其他相关资源，以表达感谢和支持他们的心理需求。?????
I show transparency in anticipating “blame games” and the political aftermath of a pandemic.
我在“指责游戏”和后疫情的政治后果中展示了透明度。?????Overall, I reflect on my own communicative advice during the pandemic specifically the position of crisis communication within the broader context of crisis management.
总体而言，我在疫情期间进行了沟通建议的反思，特别是对更广泛的危机管理范围之下。
??
??
?Domain III: Interaction with health professionals
三：与卫生专业人员的沟通54321
I coordinate with health professionals in preparing all crisis communications in times of pandemic.
在整个疫情期间，我与卫生医疗专业人士协调了所有危机沟通的准备。?????
I invite health professionals to discuss and convince the public on current policies related to the pandemic.
我邀请了卫生专业人士对公众进行与疫情相关的现有政策的讨论与说服。?????I work with health professionals to address uncertainty in this time of pandemic, without their authority being questioned.
我与卫生专业人士共同协作以解决疫情期间的不确定事件，且不影响他们的权威。
??
??
?I listen, engage and communicate with external stakeholders from the health sector on a regular basis.
我定期与外部卫生部门的利益相关者进行倾听、参与与沟通。?????
I make an effort to get updates from health organizations and hospitals and convey the same information through internal communication with the school personnel.
我努力从卫生组织和医院中获得最新消息，并通过内部沟通传递相同信息至学校人员中。?????Overall, I reflect on my ability to assist health professionals and their influence on my crisis communication methods during a pandemic.
总体来说，我在疫情期间对协助卫生专业人士的能力与他们对我的危机沟通方法产生的影响进行了反思。
??
??
?
Domain IV: Interaction with stakeholders
四： 与利益相关者的沟通54321
I get a relatively quick and thorough overview of stakeholders and their communicative needs.
我对利益相关者和他们的沟通需求具有快速和全面的了解。?????
I align my communication efforts with stakeholders such as but not limited to local, national and international policymakers, financial markets, travel industry.
我将我的沟通努力与利益相关者保持一致，包括但不限于当地、国家和国家政策制定者、金融市场、旅游行业等。
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??
?As a crisis communication professional, I demonstrate my ability to get in touch with new and upcoming stakeholders who influence the communication plan.
作为专业的危机沟通者，我展示了与新的以及即将到来的会影响沟通计划的利益相关 内容过长，仅展示头部和尾部部分文字预览，全文请查看图片预览。 作出决定?
Accessing and processing large amounts of information required systematic and multi-level monitoring.
获取和处理大量信息需要系统、多层面的管控?Leaders and senior managers need to be visible and engaged, particularly with employees and closely connected stakeholders.
领导人与高级管理人员需要的可见的、可参与，尤其是与员工、以及紧密联系的利益相关者
?Leaders and senior managers need to speak directly, frankly, and authentically to stakeholders
领导者与高级管理人需要直接、直白、真实地与利益相关者进行沟通?
Others, please specify：
其他，请注明：
--- END OF THE QUESTIONNAIRE---
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